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Click here to email us. Or call our office in Nashville at (615) 353-7125.
Glenn’s “$10K Customer Service Guarantee”
It would be hypocritical to provide $10K management training if we didn’t provide over the top customer service to support it.
That’s why I guarantee these bedrock principles of Awesome Customer Service any time you contact us…
1. No "Passive-Aggressive" Politeness
Ever talk to customer service reps who mutter phrases they’re required to say (like “It’s a great day at our company”) but feel like they resent you for calling? Our team really does like to help because they understand that the real boss is you, our customer.
2. No Annoying Voicemail System that Keeps You on Hold Forever, Transfers Your Call, and Then Disconnects You
If you call us, you’ll never have to speak to a voice recognition system that doesn’t understand what you say, then transfers your call to the wrong department, or hangs up on you. You’ll speak with a real person (with a real Tennessee accent) who’ll stay on the phone with you until your issue is resolved.
3. No Aggravating AI, Autoresponders, or Chatbots
If you email us, your email will be answered by a real person, and not an AI email responder. We’re here to provide live support Monday through Friday, 8:00 – 4:00 Central time. If you email us after my staff has left for the day, they will respond first thing the next business day.
What you WILL experience…
Whenever you need help with anything – logging in, adding additional members members, or even cancelling your membership – you WILL experience the most awesome customer service ever.
You WILL be treated like a VIP, not like a nuisance.
And you WILL be so pleasantly surprised that you’ll ask yourself “Why can’t all customer service experiences be this pleasant?”
My name is Glenn Shepard, and I guarantee it!
Cool! We love helping leaders like you succeed!