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Being able to read other people’s body language helps reveal what they’re really thinking, and helps...
Being able to read other people’s body language helps reveal what they’re really thinking, and helps...
Good leaders understand that in order to be an effective manager, your employees don’t have to like you....
Some people think it might be contradictory to their faith to be confrontational. In this lesson, Glenn...
If you have been a doormat who shied away from all conflict in the past, or an authoritarian jerk who...
It’s not just what you say, it’s how you say it. In this video, Glenn explains why and when apologizing...
There’s a big difference between not having a strong opinion on something, and not caring about something....
This one is especially important for managers. Make the mistake of using it, and you could be inadvertently...
How you phrase a task says less about your obligation to perform that task, and more about how you feel...
People often make excuses for not having done what they need to do by using this phrase. While you shouldn’t...
You don’t need people’s permission to ask people a question. Yet it’s amazing how many people talk as...
Proxemics is the study of personal space, and how it affects the people communicate and assertive themselves....
When two people in a peer-to-peer relationship like a marriage want different things and a win-win scenario...
Even if you’d prefer to avoid conflict and can do so without hurting your own credibility, sometimes...
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